Jira Service Management

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If you already have a nextnano support portal account, use this to login and see your requests.\nIf you don't have such an account yet, but already submitted a request, please follow the instructions of <a href=\"https://www.nextnano.com/manual/support_ticket.html#how-to-set-up-your-free-customer-account\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this link</a> to create your free nextnano support customer account.","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"Dear Customer","announcementMessage":"You can find a login button in the top right corner. If you already have a nextnano support portal account, use this to login and see your requests.\n\nIf you don't have such an account yet, but already submitted a request, please follow the instructions of [this link|https://www.nextnano.com/manual/support_ticket.html#how-to-set-up-your-free-customer-account] to create your free nextnano support customer account.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#26c5c5","helpCenterTitleColor":"#1bd2d8","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c4a088ec-d0e8-4df9-893b-f7e641e60e7d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzBhM2NiNy1hNDBlLTRiYjktYWVlYy05OGVhYjEwMzQ3MjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM0YTA4OGVjLWQwZTgtNGRmOS04OTNiLWY3ZTY0MWU2MGU3ZCI6WyJyZWFkIl19LCJleHAiOjE2ODYxNzcxNTksIm5iZiI6MTY4NjE3NjU1OX0.fOIQaeYxnWDR2JQJV3A0712Ma_NDa7i_YHfxPZw-HZQ&client=b30a3cb7-a40e-4bb9-aeec-98eab1034726&height=300&mode=fit","bannerMediaApiFileId":"c4a088ec-d0e8-4df9-893b-f7e641e60e7d","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"sg","projectId":10006,"serviceDeskId":1,"name":"nextnano support","description":"Welcome! You can raise a nextnano support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"2","name":"License activation and billing questions","descriptionHtml":"These links may help: <a href=\"https://www.nextnano.com/manual/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Manual</a>, <a href=\"https://www.nextnano.com/manual/faq/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano FAQ</a>, <a href=\"https://www.nextnano.com/manual/downloads.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Software Download</a>, <a href=\"https://www.nextnano.com/manual/support_ticket.html#how-to-set-up-your-free-customer-account\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to access files of my support ticket</a>","callToAction":"License activation and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10483,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1],"key":""},{"id":"13","name":"nextnano.NEGF","descriptionHtml":"This request will be directly given to the responsible for nextnano.NEGF. If you have general questions or questions about another software product, please use a different request form.","callToAction":"nextnano.NEGF","introHtml":"Ask questions about simulations using the nextnano.NEGF package for quantum transport","icon":10469,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"These links may help: <a href=\"https://www.nextnano.com/manual/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Manual</a>, <a href=\"https://www.nextnano.com/manual/faq/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano FAQ</a>, <a href=\"https://www.nextnano.com/manual/downloads.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Software Download</a>, <a href=\"https://www.nextnano.com/manual/support_ticket.html#how-to-set-up-your-free-customer-account\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to access files of my support ticket</a>","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10466,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"These links may help: <a href=\"https://www.nextnano.com/manual/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Manual</a>, <a href=\"https://www.nextnano.com/manual/faq/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano FAQ</a>, <a href=\"https://www.nextnano.com/manual/downloads.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Software Download</a>, <a href=\"https://www.nextnano.com/manual/support_ticket.html#how-to-set-up-your-free-customer-account\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to access files of my support ticket</a>","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"12","name":"Request input/tutorial files","descriptionHtml":"Have a look at our <a href=\"https://www.nextnano.com/manual/nextnanoplus_tutorials/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">tutorials</a> and name the input files you need in the most specific way possible to ensure fast support.","callToAction":"Request input/tutorial files","introHtml":"Choose this request type if you need a certain input or tutorial file for the nextnano software.","icon":10526,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[1],"key":""},{"id":"11","name":"Research support","descriptionHtml":"These links may help: <a href=\"https://www.nextnano.com/manual/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Manual</a>, <a href=\"https://www.nextnano.com/manual/faq/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano FAQ</a>, <a href=\"https://www.nextnano.com/manual/downloads.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Software Download</a>, <a href=\"https://www.nextnano.com/manual/support_ticket.html#how-to-set-up-your-free-customer-account\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to access files of my support ticket</a>","callToAction":"Research support","introHtml":"You need help how to reproduce a figure/problem in a paper? Or do you need advice how to simulate specific conditions/problems? Select this request.","icon":10526,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[1],"key":""},{"id":"10","name":"Simulation request","descriptionHtml":"These links may help: <a href=\"https://www.nextnano.com/manual/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Manual</a>, <a href=\"https://www.nextnano.com/manual/faq/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano FAQ</a>, <a href=\"https://www.nextnano.com/manual/downloads.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Software Download</a>, <a href=\"https://www.nextnano.com/manual/support_ticket.html#how-to-set-up-your-free-customer-account\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to access files of my support ticket</a>","callToAction":"Simulation request","introHtml":"Do you want us to simulate something for you? Or to set up a customized input file for your application? Select this request.","icon":10528,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[1],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10511,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"7","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10498,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"These links may help: <a href=\"https://www.nextnano.com/manual/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Manual</a>, <a href=\"https://www.nextnano.com/manual/faq/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano FAQ</a>, <a href=\"https://www.nextnano.com/manual/downloads.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Software Download</a>, <a href=\"https://www.nextnano.com/manual/support_ticket.html#how-to-set-up-your-free-customer-account\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to access files of my support ticket</a>","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"8","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"9","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10498,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[13,12,11,10,1,2,4,6,7,5]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1c55d4c1-3a8a-37e0-a36b-bd8f43e7d17c","appLinkName":"System Confluence","spaceKey":"NN","spaceName":"nextnano Support","isServer":false},"labels":[],"projectKey":"NN","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! 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