{"xsrfToken":"632adb428018dc49ad77e5c702c931ddffdef758_lout","branding":{"id":"1","key":"sg","name":"nextnano support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0f8e94","headerLinkHoverBGColor":"#0f8e94","headerBadgeColor":"#0f8e94"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9cc86053-d385-4fe8-96c4-de0bdb85fc90/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzBhM2NiNy1hNDBlLTRiYjktYWVlYy05OGVhYjEwMzQ3MjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjljYzg2MDUzLWQzODUtNGZlOC05NmM0LWRlMGJkYjg1ZmM5MCI6WyJyZWFkIl19LCJleHAiOjE3NDY4MzgwMjUsIm5iZiI6MTc0NjgzNzQyNX0.-qjemDVq5TfXi2xFp8pm9uW9e9eXkhK8_H6jjWWk_aA&client=b30a3cb7-a40e-4bb9-aeec-98eab1034726&mode=fit","logoId":"9cc86053-d385-4fe8-96c4-de0bdb85fc90","isLogoAvailable":true,"helpCenterTitle":"Welcome to the nextnano Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Dear Customer","userInitialAnnouncementMessageWiki":"<p>If you have created a support ticket and wish to view it, please use the login button at the top right corner. We highly recommend creating an account if you haven't already, as it allows you to easily track all your requests.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the nextnano Help Center","sharedPortalName":"Help Center","announcementHeader":"Dear Customer","announcementMessage":"If you have created a support ticket and wish to view it, please use the login button at the top right corner. We highly recommend creating an account if you haven't already, as it allows you to easily track all your requests.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#26c5c5","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sg","projectId":10006,"serviceDeskId":1,"name":"nextnano support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"License activation and billing questions","descriptionHtml":"<p>For license activation requests, we kindly request that you provide your fingerprint file that includes your user name and license key.</p>","callToAction":"License activation and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1],"key":""},{"id":"13","name":"nextnano.NEGF","descriptionHtml":"","callToAction":"nextnano.NEGF","introHtml":"<p>Ask questions about simulations using the nextnano.NEGF package for quantum transport</p>","icon":10469,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"<p>If you encounter a bug or error related to your input file, we kindly request the following information from you:</p>\n<p>• A copy of the error message<br> • Your nextnano input file (*.in, *.xml, or *.negf)<br> • nextnano simulation log file (*.log)<br> • If applicable, a snapshot of your nextnanomat window<br> • A system snapshot (please refer to the <a href=\"https://www.nextnano.com/documentation/tools/nextnanomat/main_menu_functions/system_snapshot.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\"How to generate a system snapshot\"</a> guide)</p>\n<p>For further assistance, please refer to our <a href=\"https://www.nextnano.com/documentation/support/error_handling/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">error handling section</a>.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"12","name":"Request input/tutorial files","descriptionHtml":"<p>To expedite support, kindly provide the exact file names that are pertinent to your request</p>","callToAction":"Request input/tutorial files","introHtml":"<p>Choose this request type if you need a certain input or tutorial file for the nextnano software.</p>","icon":10526,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[1],"key":""},{"id":"11","name":"Research support","descriptionHtml":"","callToAction":"Research support","introHtml":"<p>You need help how to reproduce a figure/problem in a paper? Or do you need advice how to simulate specific conditions/problems?</p>","icon":10526,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[1],"key":""},{"id":"10","name":"Simulation request","descriptionHtml":"<p>To provide you with the most efficient assistance and ensure a smooth experience, we encourage you to explore our tutorials before reaching out for individual requests.</p>\n<p>• <a href=\"https://www.nextnano.com/documentation/tools/nextnanoplus/tutorials/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano++ tutorials</a><br> • <a href=\"https://www.nextnano.com/documentation/tools/nextnano3/tutorials/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano³ tutorials</a><br> • <a href=\"https://www.nextnano.com/documentation/tools/nextnano.NEGF/tutorials/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano.NEGF tutorials</a><br> • <a href=\"https://www.nextnano.com/documentation/tools/nextnanopy/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnanopy tutorials</a></p>\n<p>Nevertheless if you have specific or complex inquiries that go beyond the scope of our tutorials, our dedicated support team is always ready to assist you personally.</p>","callToAction":"Simulation request","introHtml":"<p>Do you want us to simulate something for you? Or to set up a customized input file for your application?</p>","icon":10528,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[1],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"7","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"14","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting?</p>","icon":10472,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"1","name":"Email Channel","descriptionHtml":"","callToAction":"Email Channel","introHtml":"<p>This request type is automatically used when requests are received by email.</p>","icon":10466,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"8","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"9","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[14,13,12,11,10,2,4,6,7,5]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1c55d4c1-3a8a-37e0-a36b-bd8f43e7d17c","appLinkName":"System Confluence","appLinkUrl":"https://nextnano.atlassian.net/wiki","spaceKey":"NN","spaceName":"nextnano Support","spaceUrl":"https://nextnano.atlassian.net/wiki/spaces/NN","isServer":false},"labels":[],"projectKey":"NN","serviceDeskId":1,"kbLinkDomainURLs":["https://nextnano.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzBhM2NiNy1hNDBlLTRiYjktYWVlYy05OGVhYjEwMzQ3MjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4Mzg2MjUsIm5iZiI6MTc0NjgzNzQyNX0.pih_K0ypCO2aijPMt-N3U9CeGzfyT3XhrzzwNvFDPzA","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"b30a3cb7-a40e-4bb9-aeec-98eab1034726","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"95094734-62d4-40e6-9e56-b45094506db3","name":"FAQ","description":"Frequently asked questions","categoryUrl":"https://nextnano.atlassian.net/servicedesk/customer/portal/1/topic/95094734-62d4-40e6-9e56-b45094506db3","createdAt":"1689259028389"},{"id":"b3986ccf-4caf-4625-a195-18842614d42a","name":"nextnano³","description":"nextnano³ product related","categoryUrl":"https://nextnano.atlassian.net/servicedesk/customer/portal/1/topic/b3986ccf-4caf-4625-a195-18842614d42a","createdAt":"1689259047896"},{"id":"4fab7dba-6c82-4d84-8047-54e35c52a292","name":"nextnano++","description":"nextnano++ product related","categoryUrl":"https://nextnano.atlassian.net/servicedesk/customer/portal/1/topic/4fab7dba-6c82-4d84-8047-54e35c52a292","createdAt":"1689259062297"},{"id":"945452ea-68e4-40fc-99e3-81fbb735047f","name":"nextnano.NEGF","description":"nextnano.NEGF product related","categoryUrl":"https://nextnano.atlassian.net/servicedesk/customer/portal/1/topic/945452ea-68e4-40fc-99e3-81fbb735047f","createdAt":"1689259080931"},{"id":"48d1e173-39ea-4fe6-8990-a7c42f65a376","name":"nextnanopy","description":"nextnanopy product related","categoryUrl":"https://nextnano.atlassian.net/servicedesk/customer/portal/1/topic/48d1e173-39ea-4fe6-8990-a7c42f65a376","createdAt":"1689259096029"},{"id":"68947f6a-07ca-485f-875f-1afb269176dd","name":"nextnanomat","description":"nextnanomat product related","categoryUrl":"https://nextnano.atlassian.net/servicedesk/customer/portal/1/topic/68947f6a-07ca-485f-875f-1afb269176dd","createdAt":"1689259111498"},{"id":"314a4133-1c74-42a1-8e72-a0930fdde5c1","name":"Licensing & billing","description":"Anything related to licensing or billing. Including license activation and license verification.","categoryUrl":"https://nextnano.atlassian.net/servicedesk/customer/portal/1/topic/314a4133-1c74-42a1-8e72-a0930fdde5c1","createdAt":"1689259153628"},{"id":"7f3f404a-67a6-439c-9c05-73c8470ce7a2","name":"Visualization & export","description":"Related to visualization of simulation results. Including export or post-processing functionalities.","categoryUrl":"https://nextnano.atlassian.net/servicedesk/customer/portal/1/topic/7f3f404a-67a6-439c-9c05-73c8470ce7a2","createdAt":"1689259309477"},{"id":"7407a325-cb6c-4eaf-a7bf-8a504bf92f58","name":"Trouble shooting","categoryUrl":"https://nextnano.atlassian.net/servicedesk/customer/portal/1/topic/7407a325-cb6c-4eaf-a7bf-8a504bf92f58","createdAt":"1689259434134"},{"id":"71247f63-e0c9-4473-b944-17aa5ff2277a","name":"How to","categoryUrl":"https://nextnano.atlassian.net/servicedesk/customer/portal/1/topic/71247f63-e0c9-4473-b944-17aa5ff2277a","createdAt":"1689259484882"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://nextnano.atlassian.net/wiki","kbLinkDomainURLs":["https://nextnano.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}