{"xsrfToken":"55375941-9c4b-4d33-9c81-971643f5478e_f7eb47c6933150ae983cf325cf087a316457a0fa_lout","branding":{"id":"1","key":"sg","name":"nextnano support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0f8e94","headerLinkHoverBGColor":"#0f8e94","headerBadgeColor":"#0f8e94"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/067e265f-acbb-4b41-8305-6ea993f19367/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzBhM2NiNy1hNDBlLTRiYjktYWVlYy05OGVhYjEwMzQ3MjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA2N2UyNjVmLWFjYmItNGI0MS04MzA1LTZlYTk5M2YxOTM2NyI6WyJyZWFkIl19LCJleHAiOjE2ODYxNzcxNTksIm5iZiI6MTY4NjE3NjU1OX0.S3IE1Us4rV9ZpmBHeirl89xNYcRSRuxCz_h3L02UAKk&client=b30a3cb7-a40e-4bb9-aeec-98eab1034726&mode=fit","logoId":"067e265f-acbb-4b41-8305-6ea993f19367","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Dear Customer","userInitialAnnouncementMessageWiki":"<p>You can find a login button in the top right corner. If you already have a nextnano support portal account, use this to login and see your requests.</p>\n<p>If you don't have such an account yet, but already submitted a request, please follow the instructions of <a href=\"https://www.nextnano.com/manual/support_ticket.html#how-to-set-up-your-free-customer-account\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this link</a> to create your free nextnano support customer account.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"Dear Customer","announcementMessage":"You can find a login button in the top right corner. If you already have a nextnano support portal account, use this to login and see your requests.\n\nIf you don't have such an account yet, but already submitted a request, please follow the instructions of [this link|https://www.nextnano.com/manual/support_ticket.html#how-to-set-up-your-free-customer-account] to create your free nextnano support customer account.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#26c5c5","helpCenterTitleColor":"#1bd2d8","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c4a088ec-d0e8-4df9-893b-f7e641e60e7d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzBhM2NiNy1hNDBlLTRiYjktYWVlYy05OGVhYjEwMzQ3MjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM0YTA4OGVjLWQwZTgtNGRmOS04OTNiLWY3ZTY0MWU2MGU3ZCI6WyJyZWFkIl19LCJleHAiOjE2ODYxNzcxNTksIm5iZiI6MTY4NjE3NjU1OX0.fOIQaeYxnWDR2JQJV3A0712Ma_NDa7i_YHfxPZw-HZQ&client=b30a3cb7-a40e-4bb9-aeec-98eab1034726&height=300&mode=fit","bannerMediaApiFileId":"c4a088ec-d0e8-4df9-893b-f7e641e60e7d","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"sg","projectId":10006,"serviceDeskId":1,"name":"nextnano support","description":"<p>Welcome! You can raise a nextnano support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"2","name":"License activation and billing questions","descriptionHtml":"<p>These links may help: <a href=\"https://www.nextnano.com/manual/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Manual</a>, <a href=\"https://www.nextnano.com/manual/faq/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano FAQ</a>, <a href=\"https://www.nextnano.com/manual/downloads.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Software Download</a>, <a href=\"https://www.nextnano.com/manual/support_ticket.html#how-to-set-up-your-free-customer-account\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to access files of my support ticket</a></p>","callToAction":"License activation and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1],"key":""},{"id":"13","name":"nextnano.NEGF","descriptionHtml":"<p>This request will be directly given to the responsible for nextnano.NEGF. If you have general questions or questions about another software product, please use a different request form.</p>","callToAction":"nextnano.NEGF","introHtml":"<p>Ask questions about simulations using the nextnano.NEGF package for quantum transport</p>","icon":10469,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"<p>These links may help: <a href=\"https://www.nextnano.com/manual/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Manual</a>, <a href=\"https://www.nextnano.com/manual/faq/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano FAQ</a>, <a href=\"https://www.nextnano.com/manual/downloads.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Software Download</a>, <a href=\"https://www.nextnano.com/manual/support_ticket.html#how-to-set-up-your-free-customer-account\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to access files of my support ticket</a></p>","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"<p>These links may help: <a href=\"https://www.nextnano.com/manual/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Manual</a>, <a href=\"https://www.nextnano.com/manual/faq/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano FAQ</a>, <a href=\"https://www.nextnano.com/manual/downloads.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Software Download</a>, <a href=\"https://www.nextnano.com/manual/support_ticket.html#how-to-set-up-your-free-customer-account\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to access files of my support ticket</a></p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"12","name":"Request input/tutorial files","descriptionHtml":"<p>Have a look at our <a href=\"https://www.nextnano.com/manual/nextnanoplus_tutorials/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">tutorials</a> and name the input files you need in the most specific way possible to ensure fast support.</p>","callToAction":"Request input/tutorial files","introHtml":"<p>Choose this request type if you need a certain input or tutorial file for the nextnano software.</p>","icon":10526,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[1],"key":""},{"id":"11","name":"Research support","descriptionHtml":"<p>These links may help: <a href=\"https://www.nextnano.com/manual/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Manual</a>, <a href=\"https://www.nextnano.com/manual/faq/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano FAQ</a>, <a href=\"https://www.nextnano.com/manual/downloads.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Software Download</a>, <a href=\"https://www.nextnano.com/manual/support_ticket.html#how-to-set-up-your-free-customer-account\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to access files of my support ticket</a></p>","callToAction":"Research support","introHtml":"<p>You need help how to reproduce a figure/problem in a paper? Or do you need advice how to simulate specific conditions/problems? Select this request.</p>","icon":10526,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[1],"key":""},{"id":"10","name":"Simulation request","descriptionHtml":"<p>These links may help: <a href=\"https://www.nextnano.com/manual/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Manual</a>, <a href=\"https://www.nextnano.com/manual/faq/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano FAQ</a>, <a href=\"https://www.nextnano.com/manual/downloads.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Software Download</a>, <a href=\"https://www.nextnano.com/manual/support_ticket.html#how-to-set-up-your-free-customer-account\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to access files of my support ticket</a></p>","callToAction":"Simulation request","introHtml":"<p>Do you want us to simulate something for you? Or to set up a customized input file for your application? Select this request.</p>","icon":10528,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[1],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"7","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"<p>These links may help: <a href=\"https://www.nextnano.com/manual/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Manual</a>, <a href=\"https://www.nextnano.com/manual/faq/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano FAQ</a>, <a href=\"https://www.nextnano.com/manual/downloads.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nextnano Software Download</a>, <a href=\"https://www.nextnano.com/manual/support_ticket.html#how-to-set-up-your-free-customer-account\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to access files of my support ticket</a></p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"8","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"9","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://nextnano.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[13,12,11,10,1,2,4,6,7,5]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1c55d4c1-3a8a-37e0-a36b-bd8f43e7d17c","appLinkName":"System Confluence","spaceKey":"NN","spaceName":"nextnano Support","isServer":false},"labels":[],"projectKey":"NN","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://nextnano.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=nextnano","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"55375941-9c4b-4d33-9c81-971643f5478e_f7eb47c6933150ae983cf325cf087a316457a0fa_lout","baseUrl":"https://nextnano.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b30a3cb7-a40e-4bb9-aeec-98eab1034726","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}